Preguntas Frecuentes

Shopping

How do I place an order on generalstoreofamerica.com?

Purchasing an item on generalstoreofamerica.com is simple and secure. Once you have selected your item, you can move it to your Shopping Bag by clicking on the "Add to Cart" button. To complete your order, simply follow the instructions through the checkout process.

Your credit card details will be requested at the end of the checkout process, after which your order will be confirmed. General Store of America also offers the option to place your order over the phone. Please call Customer Service at + 1 (888) 382-4762 to do so.

Shipping and Delivery

How long does order processing take?

All orders are processed within 1–2 business days.

Please note that processing times may vary due to circumstances including, but not limited to, incomplete or unsuccessful payment authorization, insufficient or inaccurate shipping information, or increased order volume during peak periods. In such cases, we may contact you using the information provided at checkout to verify details before proceeding with order fulfillment.

How much does shipping cost?

Shipping costs are calculated as follows:

Domestic: $6.99
International: $11.99

What are the estimated delivery times?

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

You may also track your order by logging into your account or referring to your shipping confirmation email.

Are customs duties and taxes included?

Orders shipped internationally may be subject to import duties, taxes, and other charges imposed by the destination country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

We recommend contacting your local customs office for further information regarding applicable fees prior to placing an order.

Please note that we are not responsible for delays resulting from customs clearance processes. The release of shipments is determined solely by the applicable customs authorities.


Can I cancel my order after purchase?

If you wish to cancel an order after payment, you may contact us to request cancellation. Please note that requests should be submitted as soon as possible after purchase. While we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee that an order can be canceled once it has been submitted.

If an order has already been processed or shipped, it is no longer eligible for cancellation and must be handled in accordance with our Refund Policy.

What happens if there is an issue with delivery?

We are not responsible for lost, stolen, or undeliverable shipments resulting from incorrect or incomplete shipping information provided at checkout. It is your responsibility to ensure all shipping information is accurate at the time of purchase.

If a shipment is returned to us due to an incorrect address or failure to collect the package, we reserve the right to charge additional shipping fees to reship the order.

How can I contact you regarding shipping or delivery?

For all shipping or delivery-related inquiries, please contact support@generalstoreofamerica.com.

Returns and Refunds

What is your return policy?

All returns must be requested within a 30-day window from the date of delivery.

To be eligible for a return, items must be in the same condition that you received them—unused, unworn, with tags (if applicable), and in their original packaging. Proof of purchase or order confirmation may be required. Items that do not meet these conditions may be refused.

How do I initiate a return?

To initiate a return, please contact us at support@generalstoreofamerica.com to request a Return Merchandise Authorization (RMA). All returns must be authorized prior to shipment. Items sent back to us without first requesting a return will not be accepted.

If your return is approved, you will receive detailed instructions for returning your item. Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not liable for items lost in transit.

What should I do if my item is damaged or incorrect?

Please inspect your order upon receipt. If an item arrives defective, damaged, or incorrect, contact us at support@generalstoreofamerica.com within 48 hours of delivery and include clear photographs of the issue. We will review the matter and address it accordingly.

Do you offer exchanges?

We do not offer direct exchanges at this time. If a different item is required, the original item must be returned in accordance with this policy, and a new order must be placed.

What is your refund process?

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed. Original shipping charges are non-refundable. Please note that processing times may vary depending on your financial institution.

What is your cancellation and returns policy for EU orders?

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As outlined in the Return Eligibility section of this policy, items must be in the same condition that you received them—unused, unworn, with tags (if applicable), and in their original packaging. Proof of purchase or order confirmation may be required. Items that do not meet these conditions may be refused.

Where applicable, refunds will be issued to the original payment method in accordance with our standard refund procedures.

Which items are non-returnable?

Certain items are non-returnable, including:

• Final sale or clearance items (where marked as such)
• Gift cards
• Items showing signs of use or wear

Any non-returnable items will be clearly indicated on the product page.

How can I contact you regarding a return or refund?

For all return or refund-related inquiries, please contact support@generalstoreofamerica.com.

Order Cancellations

Can I cancel my order after it has been placed?

If you wish to cancel an order once placed, you must contact us promptly at support@generalstoreofamerica.com.

We will make reasonable efforts to accommodate cancellation requests submitted prior to processing or fulfillment; however, cancellation cannot be guaranteed once an order has been placed.

When is an order eligible for cancellation?

An order is eligible for cancellation only prior to entering processing.

Once an order has entered processing, fulfillment, packaging, shipment preparation, or has been handed to a carrier, it is no longer eligible for cancellation.

Can I modify my order after placing it?

Requests to modify shipping details, product selections, quantities, shipping methods or other order information after submission are not guaranteed and remain subject to interception prior to processing or shipment.

What happens if I refuse or cannot receive my order?

Refused or undeliverable shipments do not constitute cancellation. Such shipments may be subject to return shipping costs, applicable restocking fees, and any carrier charges incurred by General Store of America.

Does General Store of America ever cancel orders?

General Store of America reserves the right to refuse, limit, cancel, or place any order on hold at its sole discretion, including but not limited to suspected fraud, unauthorized activity, payment verification issues, pricing errors, or violations of our Terms of Service.

Where an order is canceled after payment authorization or capture, any applicable refund will be issued to the original payment method in accordance with our standard refund procedures.

How are refunds processed for canceled orders?

All refunds, where applicable, are processed to the original payment method in accordance with our standard refund procedures.

How can I contact you regarding cancellations?

For all cancellation or order-related inquiries, please contact support@generalstoreofamerica.com.