Politique de remboursement

 

At General Store of America, we are committed to providing an exceptional customer experience. Please review this policy carefully before placing an order.

Return Eligibility

All returns must be requested within a 30-day window from the date of delivery.

To be eligible for a return, items must be in the same condition that you received them—unused, unworn, with tags (if applicable), and in their original packaging. Proof of purchase or order confirmation may be required. Items that do not meet these conditions may be refused.

Return Merchandise Authorization

To initiate a return, please contact us at support@generalstoreofamerica.com to request a Return Merchandise Authorization (RMA). All returns must be authorized prior to shipment. Items sent back to us without first requesting a return will not be accepted.

If your return is approved, you will receive detailed instructions for returning your item. Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not liable for items lost in transit.

Damaged or Defective Items

Please inspect your order upon receipt. If an item arrives defective, damaged, or incorrect, contact us at support@generalstoreofamerica.com within 48 hours of delivery and include clear photographs of the issue. We will review the matter and address it accordingly.

Exchanges

We do not offer direct exchanges at this time. If a different item is required, the original item must be returned in accordance with this policy, and a new order must be placed.

European Union 14-Day Cancellation and Returns

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As outlined in the Return Eligibility section of this policy, items must be in the same condition that you received them—unused, unworn, with tags (if applicable), and in their original packaging. Proof of purchase or order confirmation may be required. Items that do not meet these conditions may be refused.

Where applicable, refunds will be issued to the original payment method in accordance with our standard refund procedures.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed. Original shipping charges are non-refundable. Please note that processing times may vary depending on your financial institution.

Non-Returnable Items

Certain items are non-returnable, including:

• Final sale or clearance items (where marked as such)
• Gift cards
• Items showing signs of use or wear

Any non-returnable items will be clearly indicated on the product page.

Contact

For all return or refund-related inquiries, please contact support@generalstoreofamerica.com.