Politique d’expédition

 

Order Processing

All orders are processed within 1–2 business days.

Please note that processing times may vary due to circumstances including, but not limited to, incomplete or unsuccessful payment authorization, insufficient or inaccurate shipping information, or increased order volume during peak periods. In such cases, we may contact you using the information provided at checkout to verify details before proceeding with order fulfillment.

Shipping and Delivery

All shipping and delivery times are estimates only and are not guaranteed. Estimated shipping timeframes are as follows:

Domestic: 3–7 business days
International: 6–10 business days

Please note that shipping and delivery may be delayed due to factors outside of our control, including but not limited to weather conditions, carrier delays, customs processing, or seasonal demand.

We are not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control. Notwithstanding our limited control over these factors, we will make reasonable efforts to keep you informed regarding the status of your order based on the information available to us.

Taxes and Duties

Orders shipped internationally may be subject to import duties, taxes, and other charges imposed by the destination country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

We recommend contacting your local customs office for further information regarding applicable fees prior to placing an order.

Please note that we are not responsible for delays resulting from customs clearance processes. The release of shipments is determined solely by the applicable customs authorities.


Order Cancellation

If you wish to cancel an order after payment, you may contact us to request cancellation. Please note that requests should be submitted as soon as possible after purchase. While we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee that an order can be canceled once it has been submitted.

If an order has already been processed or shipped, it is no longer eligible for cancellation and must be handled in accordance with our Refund Policy.

Delivery Issues

We are not responsible for lost, stolen, or undeliverable shipments resulting from incorrect or incomplete shipping information provided at checkout. It is your responsibility to ensure all shipping information is accurate at the time of purchase.

If a shipment is returned to us due to an incorrect address or failure to collect the package, we reserve the right to charge additional shipping fees to reship the order.

Contact

For all shipping or delivery-related inquiries, please contact support@generalstoreofamerica.com.